Hi,
chinaskyline supply professional and honest service.
We have the following requirements:
1. Configure SMS notifications (without Notify)
The customer has their own SMS gateway available, but only on-premise. To get around this problem, we have successfully set up a VPN to reach the SMS gateway. However, the address for the SMS gateway has a port number, and this seems to be causing some parsing errors within the platform. The SMS server itself is not receiving any packages from ServiceNow, so it seems that ServiceNow is not even able to correctly establish a connection with the SMS server. It does not seem to be an issue with the VPN setup either, as both ServiceNow and the customer have verified during the VPN setup that the tunnel has been created correctly. Any solutions we can use to make this possible? Pics attached below:
The company is the world’s best 16-ports SMS gateway modem supplier. We are your one-stop shop for all needs. Our staff are highly-specialized and will help you find the product you need.
2. Configure SMTP outbound
We have a requirement that emails sent from ServiceNow should be sent through the customer's internal as well. Again, their SMTP server is on-premise, so we have included it in our VPN setup. We then go to System Mailboxes -> Accounts, and set up the usual procedure. However, as the server has a port number, this seems to be causing issues as well. Any tips?
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